Privacy Policy

Effective Date: January 2026

OrbyAx (“OrbyAx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.orbyax.com (the “Website”) or use our Website Maintenance Services, WordPress Website Maintenance Services, website repair, troubleshooting, or related support services (collectively, the “Services”).

By accessing or using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We collect information that you voluntarily provide to us, information that is automatically collected when you use our Website, and information we may receive in the course of providing Services.

1.1 Personal Information You Provide

You may provide us with personal information when you:

• Contact us through forms, email, or phone
• Request a quote or consultation
• Sign up for Website Maintenance Services
• Purchase or inquire about Services
• Communicate with us for support or website fixes

This information may include:

• Name
• Business name
• Email address
• Phone number
• Billing information (processed through third-party providers)
• Website URL
• Login credentials or access details (only when required to perform Services)
• Any other information you choose to provide

1.2 Website and Technical Information

When you visit our Website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed and time spent on the Website
• Referring URLs
• Date and time of access

This data is used for security, analytics, and performance monitoring.

1.3 Client Website Data

When providing Website Maintenance Services or fixing websites, we may have access to:

• Website files and databases
• Content published on client websites
• User accounts and settings within WordPress or related platforms

We do not claim ownership of client website data. Access is strictly limited to what is necessary to perform agreed Services.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Respond to inquiries and support requests
• Perform website maintenance, updates, backups, security checks, and repairs
• Improve Website functionality and user experience
• Communicate service updates, invoices, or important notices
• Process payments and manage accounts
• Detect, prevent, and address security issues, fraud, or abuse
• Comply with legal obligations

We do not sell your personal information.

3. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Enable essential Website functionality
• Analyze Website traffic and usage
• Improve performance and content

You can control or disable cookies through your browser settings. Disabling cookies may affect Website functionality.

4. Sharing and Disclosure of Information

We may share information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist with:

• Payment processing
• Website analytics
• Hosting and infrastructure
• Email or communication services

These providers are authorized to use information only as necessary to perform services on our behalf.

4.2 Legal Requirements

We may disclose information if required to do so by law, court order, or governmental request, or to protect our rights, safety, or property.

4.3 Business Transfers

If OrbyAx is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. This includes limiting access to client credentials and using secure methods to store or transmit sensitive data.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide Services
• Comply with legal and accounting obligations
• Resolve disputes and enforce agreements

Client website access credentials are removed or deleted upon service termination when reasonably possible.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Object to or restrict certain processing activities

To exercise these rights, contact us using the information below.

8. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies separately.

9. Children’s Privacy

Our Website and Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Website or Services constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

OrbyAx
Website: https://www.orbyax.com
Email: Contact Us Form.

This Privacy Policy is intended to provide transparency regarding how OrbyAx handles personal information in connection with Website Maintenance Services and website repair activities.